3671895 - When you sign in as mentor and try to perform any action, there is an error "operation failed. please refresh your browser and try again later"

When you access the Mentoring by Signing in as a mentor and try to perform any action, an error appears.

error : "Operation failed. Please refresh your browser and try again later." 

SAP SuccessFactors Succession & Development

1. Log in as the affected user.
2. Navigate to Development > Mentoring.
3. Open the mentoring program.
4. Sign in as mentor.
5. Attempt to perform any action; the error "Operation failed. Please refresh your browser and try again later." appears.

Competency filters are configured in the default development plan template, but the competency field is not defined.

Configure the competency field in the corresponding development plan template.

Example xml code for competency field definition:

<field-definition id="competency" type="competencies" required="false" detail="false" viewdefault="on" showlabel="false" field-show-coaching-advisor="false" cascade-update="push-down">
    <field-label>Related Competencies</field-label>
      <field-description>Related Competencies</field-description>
    <field-format>use-competencies</field-format>
  </field-definition>

error, mentoring, operation failed, competency field, development plan template, mentoring error, mentoring program, error message, "operation failed. please refresh your browser and try again later",Sign in as mentor , perform any action , KBA , LOD-SF-MEN-ADM , Admin Center and Setttings , Problem

SAP SuccessFactors Succession & Development all versions