SAP Knowledge Base Article - Public

3671952 - Not possible to add a new billing due date to a customer project's billing item

Symptom

When trying to add a new billing due date on a billing item on a customer project, it's not possible due to errors:

  • "In the context of Data Services an unknown internal server error occurred"
  • "You cannot save the billing data. Please contact support."

Environment

SAP S/4HANA Cloud Public Edition

Cause

The status of the billing item is 'Completed'.

Resolution

It's only possible to change billing due dates while the billing item’s status is open.

See Also

Managing Billing for Services | SAP Help Portal

Keywords

customer project, plan customer projects, billing item, billing due date, billing plan, status, reason for rejection, amount, project element , KBA , SD-SLS-PBS , Project-Based Services in Sales Documents , Problem

Product

SAP S/4HANA Cloud Public Edition all versions