Symptom
- Installation of a 4.3 patch is failing at the prerequisites screen, eg:
Failed: Disk Space Check (Critical)
Information: Please make sure that the necessary disk space is available to proceed with the installation. For more information, see
https://apps.support.sap.com/sap/support/pam.
Failed: Operating system patch level (Critical)
Information: [CheckPatchLevelFailReason]
Failed: Minimum support package version (Critical)
Information: This update is for SAP BusinessObjects BI platform 4.3 SP4, which was not found on the system. You must install it before this
installation can continue.
Failed: Updates are applicable (Optional)
Information: SAP BusinessObjects BI platform 4 is a later version than this update. Do not continue with this update.
Failed: Disk space in /var (Critical)
Information: The /var folder does not have enough free disk space. You must make available 20 MB or more of disk space before the installation
can continue.
Succeeded: Information Steward and Data Services compatibility (Optional)
Succeeded: BI platform server 4 installed (Critical)
Succeeded: Root user rights (Critical) - This happened after installing / uninstalling BI 2025
- Installation logs show errors eg:
Error: Couldn't open library '<INSTALLMEDIADIR>/dunit/product.boe64one.patch-4.3.4.14-core-32/actions/libmultiplatformactions.so'. Error message: <INSTALLMEDIADIR>/dunit/product.boe64one.patch-4.3.4.14-core-32/actions/libmultiplatformactions.so: wrong ELF class: ELFCLASS32
Read more...
Environment
- SAP BusinessObjects Business Intelligence (BI) Platform 4.x / 2025
- Windows
- Linux / Unix
Product
SAP BusinessObjects Business Intelligence platform 4.3
Keywords
KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , Problem
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