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3672138 - Internal Job Alerts Email Notifications not Sent to Candidates and Job Alert Job in Provisioning Shows 0 Records - Recruiting Management

Symptom

  • Job alerts email notifications are not received by internal candidates after the candidateJobAlert job finishes.
  • The provisioning job monitor shows 0 job alert records processed, sent, expired, invalidated, or encountered errors.
  • Splunk logs display the following error messages: "ERROR Deserializing cause-message: No enum constant com.successfactors.rcmjobreq.bean.JobReqBean.TemplateType."


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Environment

SAP SuccessFactors Recruiting Management

Product

SAP SuccessFactors Recruiting all versions

Keywords

RCM, Recruiting Managment, job alerts, email notifications, candidateJobAlert job, internal candidates, provisioning job, job alert configuration, deserialization error, template type error, records, not sent, run script , KBA , LOD-SF-RCM-JOB , Job Postings & Requisitions , LOD-SF-RCM-EML , Recruiting Emails and Notifications , Problem

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