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3672318 - Repeated login prompts in sap analytics cloud for live data connector universe connection in SAC

Symptom

  • Users encounter repeated login prompts in SAP Analytics Cloud (SAC) when accessing stories or models based on a Live Data Connector connection to the universe.
  • Pop-up windows appear asking for credentials, despite the use of SAML Single Sign-On (SSO), which is expected to log in using a certificate.


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Environment

  • SAC Live Data Connection Universe
  • LDC version: 3.4.2
  • BI Platform: 4.3 SP4 Patch 7
  • Operating System: Red Hat Enterprise Linux 9.x
  • SAP Analytics Cloud 2025.14.9 

Product

SAP Analytics Cloud all versions

Keywords

sap analytics cloud, sac, live data connector, ldc, universe connection, repeated login prompts, saml single sign-on, sso failure, intermittent login issue, authentication method, secondary idp, sac stories, sac models, gcp migration, sac login issue , KBA , LOD-ANA-LDC-UNV , SAC Live Data Connection Universe , Problem

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