3672372 - Guidelines for collecting technical error details and identifying responsible teams in Joule Formation enablement

Symptom

When creating a formation using Joule Booster or including/excluding a system from an existing formation, errors might occur, including:
- "Errors occurred while synchronizing. Choose Resynchronize to restart the synchronization process. If the problem persists, report a case in the CA-JOULE-PRV component and provide the formation ID 'xxx' together with the following technical details:
  • Synchronization between Joule System das-application-ias and SAP Build Process Automation System xxx has failed.
  Show Technical Errors"
Or a Formation remains stuck in the 'synchronizing' state for more than a few hours
This KBA aims to provide guidance on
- collecting comprehensive Formation Technical Error information when a Formation is not working as "Ready" status.
- identifying the responsible product for the error to determine the appropriate SAP component for submitting the support ticket.

Environment

SAP Business Technology Platform
Joule

Product

Joule all versions ; SAP Analytics Cloud all versions ; SAP Ariba Buying all versions ; SAP Build Process Automation all versions ; SAP Build Work Zone, standard edition all versions ; SAP Business Technology Platform all versions ; SAP Cloud Identity Services all versions ; SAP Integrated Business Planning all versions ; SAP S/4HANA Cloud Private Edition all versions ; SAP S/4HANA Cloud Public Edition all versions ; SAP SuccessFactors HCM Suite all versions

Keywords

joule formation, sync error, joule integration, formation error, technical error in formation, btp global account formation , KBA , CA-JOULE-PRV , Provisioning , How To

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.