3672448 - After updating the Country Specific Field in the payment information section, the changes are not being saved.

• After updating the Country Specific Field in the payment information section, the changes are not being saved.
• When users modify the country-specific payment details (e.g., custom field, currency, bank code, etc.), the updated values do not persist. They revert to previous or blank values after saving or refreshing the page. 

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

• SAP SuccessFactors HXM Suite

• SAP SuccessFactors Employee Central - Payment Information

Example: Country-Specific Payment Information Fields Do Not Save After Update (AUS) 

1. Go to Test User.

2. Edit and update the Payment Information section.

3. Update any custom field or Payment Information Details (Country-Specific: AUS).

4. Enter Fund ABN (AUS).

5. Set Currency to Australian Dollar.

6. Click Save.

Expected Result:

• The updated country-specific payment information (including Fund ABN and currency) should be saved successfully and displayed correctly after saving.

Actual Result:

• No record is saved. The updated payment information (AUS-specific fields) does not persist after saving.

This is a missing permission Issue

Grant permition to

1. Navigate to Admin Center and access Manage Permission Roles.  
   2. Select the relevant Role  
   3. Check the `Miscellaneous Permissions` section and ensure the following permissions are added:  
      - Payment Information .Details.PaymentInformationDetailAUS (cust_PaymentInformationDetailAUS)  
2. Grant: View Current, View History, Create, Correct/Edit, Delete
       

Note:

When you’re configuring roles for Payment Information in Employee Central, you should check all the following objects (as applicable) under Miscellaneous Permissions. For each object consider whether users should have View Current, View History, Create, Correct/Edit, Delete, etc

Payment Information (MDF) : View Current, View History, Create, Correct/Edit, Delete

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Implementing Payment Information

• Chapter: Setting Up Role-Based Permissions

• 2553102 - Employee Central - Manage Configuration UI (MDF object UI)

• 2273344 -  How to Configure Object Definition in MDF?

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View Current, View History, Create, Correct/Edit, Delete, Miscellaneous Permissions, permissions ,  Payment Information .Details, PaymentInformationDetailAUS, cust_PaymentInformationDetailAUS   , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC-ADM , Admin Tools (EC Core only) , Problem