SAP Knowledge Base Article - Preview

3672545 - Error "we cannot verify your tenant details" running the upgrade to integrate IAS to SuccessFactors

Symptom

After 2H2025 release, error message: "We cannot verify your tenant details, contact the customer service team for assistance" appears when attempting to initiate the IAS upgrade for SAP SuccessFactors Platform.


Read more...

Environment

  • SAP SuccessFactors Employee Central Payroll
  • SAP SuccessFactors Platform

Product

SAP SuccessFactors Employee Central Payroll all versions ; SAP SuccessFactors Platform all versions

Keywords

Known Error, known issue, bug, error, fix, defect, release, production, preview, H2, H1, 2H 2025, b2505, 2505, SAP SuccessFactors Release, Frequently Asked Questions, FAQ, features, enhancements, 2nd Half 2025, release, summary, KI2H2025, PTCH-48201 , KBA , LOD-EC-ECP-CPA , EC Payroll Cloud Operations and Reporting AddOn , LOD-EC-ECP-PY , Payroll Integration EC to Employee Central Payroll , LOD-EC-ECP-SF-MAS , Employee Data Maintenance via Mashups , LOD-EC-ECP-SF-PST , EC Payroll Pay Statement , LOD-EC-ECP-SF , Employee Central Payroll functionality part of SF , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Bug Filed

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.