3672748 - EC Alerts not triggering in the instance - SAP SuccessFactors Employee Central

• Alerts are not triggering in the instance.
• Same configurations are working as expected in other instances.
• EC Alerts and Notifications job is successful and shows alerts created for each rule, but tiles are not created and notifications are not received.
• "Last Successful Run Date" is not updated in the job.

SAP SuccessFactors Employee Central

1. Make a change to a subject user of the alerts rule.
2. Run the EC Alerts and Notifications job.
3. Observe that no alerts are triggered, and the alert rules are not captured in the trace.

Configuration issue. There is an alert rule configured in BCUI which is no longer valid, for example in globalAssignmentInfo.

Navigate to "Manage Business Configuration" and check all sections that have saveAlert rules. Confirm if all the rules are valid and remove the invalid ones, then normally run the job.

Refer to: Creating custom alert messages

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