3672786 - Missing proxy information in workflow activity section

• After initiating a workflow for an employee, a user proxies as every step of the approver and approves the workflow.
• In the workflow detail page, activity section, some steps are missing the "proxy as" information.
• The missing information results in an incomplete activity log for certain steps in the workflow.

SuccessFactors Employee Central

1. Navigate to the user's profile and check the record for the workflow history.
2. Then check activity section in the workflow details page.
3. For both UIs, for certain steps the "on behalf of" proxy information is missing.

The missing "proxy as" information occurs when a proxy approver does mass approval. This behavior is expected, as mass approval does not record proxy information for individual steps.

1. If proxy approval is required, avoid using the mass approval functionality.
2. Instead, approve workflows individually to ensure that the "proxy as" information is correctly recorded in the activity section.

• Refer to: KB0086772 - An SAP SuccessFactors Issue Cannot be Reproduced
• Refer to: KB0016963 - Reporting on Activity Log for Workflow Changes / Manage Workflow Request - Advanced Reporting
• Refer to: 2274688 - How to report on Workflow Information? - Employee Central / Canvas Reports / Story Reports

workflow activity section, proxy information missing, sap successfactors employee central, workflows, activity log, mass approval, todo card, proxy approver, missing information, workflow history, sap successfactors platform, INC15874793  , KBA , LOD-SF-EC-WFL-REQ , My Pending Requests, ToDo's & Mass Approvals , How To