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SAP Knowledge Base Article - PreviewSymptom
- Letter interactions created using the API are not displayed in the timeline on the Agent Desktop, even though the Agent Desktop is configured to show them.
- When calling the API to create a letter interaction with attachments, the following error occurs: "Internal server error encountered while retrieving Document Service".
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Environment
- SAP Service Cloud Version 2
- SAP Service Cloud and SAP Sales Cloud Version 2
Product
SAP Sales Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Agent Desktop timeline, letter interaction API, Document Service error, SAP Service Cloud V2, internal server error, Base64 attachment, document upload, API integration
, KBA , CEC-CRM-LET , Letter Interaction for SAP Sales/Service Cloud , Problem
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