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3672837 - No suitable IGS release found for specific kernel release in file IGSCheck.xml

Symptom

During upgrading ABAP system via SUM, the following error occurred in phase "PREP_INPUT_KERNEL/SUBMOD_KERNEL_SCAN_TOOLCHK_INP/SUBMOD_KERNEL_SCAN_TOOLCHK_NONSERIAL/KERNEL_EXE". In phase log file "KERNELINP.LOG", there is following error.

1EETQ399 Last generated error message is: No suitable IGS release found for kernel '<NNN_REL>' in file
1EETQ399X'<DIR_PUT>\control\IGSCheck.xml'.


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Environment

Software Update Manager(SUM).

Product

SAP ERP all versions ; SAP NetWeaver Application Server for ABAP all versions ; SAP S/4HANA all versions ; SAP S/4HANA foundation all versions ; SAP enhancement package for SAP ERP all versions

Keywords

kernel, wrong OS type, NTAMD64, linuxx86_64, SUM, KERNELINP.LOG, SAP KERNEL 7.54, No suitable IGS release found for kernel. 745_REL, IGSCheck.xml , KBA , BC-UPG-MP , Maintenance Planning Tools , BC-UPG-TLS-TLA , Upgrade tools for ABAP , Problem

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