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SAP Knowledge Base Article - PreviewSymptom
- A third-party verification process requires retrieval of a One-Time Passcode (OTP) sent via email.
- However, the OTP is delivered to the tenant's technical email address, which has no accessible inbox.
- As a result, the passcode cannot be retrieved, and the business is seeking an alternative method to address this gap.
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Environment
- SAP Service Cloud Version 2 1.0
- SAP Sales Cloud Version 2 1.0
Product
SAP Service Cloud Version 2 all versions
Keywords
One-Time Passcode, OTP, Technical Email Address, Email Inbox, Inbound Monitor, Failed Email, EML File, SAP Service Cloud V2, SAP Sales Cloud V2 , KBA , CEC-CRM-CHN , Channels for SAP Sales/Service Cloud , Problem
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