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SAP Knowledge Base Article - PreviewSymptom
When creating a service order in the SAP Service Cloud Version 2 system, you notice the Priority field is always defaulted initially to the value Medium, and you would like to understand the reason behind this.
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Environment
SAP Service Cloud Version 2.
Product
SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions
Keywords
Priority, Service Order, Service, Order, Priority Field, Default, Medium, Populated, Pre-populated, V2, Version 2, SAP Service Cloud Version 2, Creation, Service Order Creation, , KBA , CEC-CRM-SRVO , Service Order for SAP Sales/Service Cloud , How To
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