3673511 - Troubleshooting for Joule page display issues when opening Joule in SAP products

Joule has been integrated into the relevant SAP Products such as SuccessFactors, S/4HANA Private Edition.

When clicking on the Joule icon, instead of getting the Joule welcome page, user will face below symptoms:

• [Symptom 1]: Joule's domain is blocked with error "<subdomian>.<region>.sapdas.cloud.sap refused to connect".
  
  
• [Symptom 2]: Get "Grant Access" message to allow user to click "Confirm".
  
  
• [Symptom 3]: Get additional username/password window to login to Joule IAS application with name "das-ias (<subaccount name>)".
  
  

• [Symptom 4]: If IAS application of Joule is using conditional authentication corporate Identity Provider, the corporate Identity Provider domain is blocked:
  
  
  
  
• [Symptom 5]: Joule returns a blank page.
  
  

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP Business Technology Platform
• Joule
• SAP Cloud Identity Services

Joule iframe, Authentication issues, SSO failure, Third-party cookies, Domain whitelist, Blank screen, CSP header, Integration issue, IAS tenant, Conditional authentication, Azure AD, Session cookie, Custom domain, Display troubleshooting, Cookie reuse, Page not displaying, IDP issue, Blank page, Tenant setup, Tracking protection , KBA , CA-JOULE , Joule , Problem