Symptom
- The system fails to retrieve answers when the language of the PDF document differs from the language of the question.
- Expected behavior: The system should retrieve relevant answers irrespective of the file format, similar to its functionality with Word documents.
- The issue is specific to PDF files, as Word documents function correctly under similar conditions.
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Environment
SAP CX AI Toolkit
Product
SAP CX AI Toolkit 1.2.0
Keywords
PDF language issue, answer retrieval failure, SAP AI Toolkit, cross-language compatibility, document format issue, PDF text formatting, language mismatch troubleshooting, LLM language settings, question similarity score, multilingual document handling, PDF vs Word compatibility, SAP CX AI Toolkit error, language-based retrieval problem, document language settings, PDF answer generation issue , KBA , CEC-AIT , SAP CX AI Toolkit , Problem
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