SAP Knowledge Base Article - Public

3673585 - Depersonalization Logs Display UTC Instead of User-Defined Timezone

Symptom

Despite changing the system settings to reflect the respective user's time zone (example: CET, UTC+2), the "Removal Date" in depersonalization logs display the timestamp in UTC only instead of the expected UTC+2 or CET time zone.

 "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Sales and Service Cloud V2

Reproducing the Issue

  1. Navigate to settings.
  2. Select "Data protection & privacy."
  3. Choose "depersonalization logs."
  4. Observe that the Removal Date is shown in UTC only.

Resolution

The display of UTC time zone in Removal Date is a standard functionality and is working as designed. 

Keywords

depersonalization logs, UTC timezone, user-defined timezone, data protection, privacy settings, timestamp issue, standard functionality, expected behavior, SAP Sales Cloud, SAP Service Cloud , KBA , CEC-CRM-DPP , Data Protection and Privacy for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions