3673625 - FAQ: Major Upgrade Window and Regular Change Management Activities

This FAQ provides guidance on Major Upgrade Windows (MUW) for Cloud Integration and SAP Integration Suite systems.

Customers often receive multiple communications related to planned activities during a MUW. These may include:

• Announcements about planned downtime or system unavailability.
• Notifications about Major Upgrade schedules and their expected impact.
• Updates on the completion or cancellation of specific activities within the MUW.

The purpose of this FAQ is to clarify what these communications mean, what actions (if any) customers need to take, and how MUWs differ from regular software updates.

Typical notifications may include:

• Announcement: System unavailability due to regular maintenance.
• Announcement: Planned downtime for your system(s).
• Major Upgrade – Information and Schedule.
• Completed | Planned Downtime.
• Completed | Major Upgrade.
• Canceled Change Notification (clarifying that only a specific change is canceled, not the entire MUW).

• Cloud Integration
• SAP Integration Suite

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