3673857 - Fields Not Available to be Added to Service Order Advanced Search in SAP Service Cloud Version 2

You would like to use specific fields in the Advanced Search of the Service Order work list, but notice that the fields are not available to be added via the Adaptation Mode.

SAP Service Cloud Version 2.

1. Logon to the SAP Service Cloud Version 2 tenant.
2. Navigate to the Service Order work list.
3. Click on the User Profile.
4. Click Start Adaptation.
5. Expand the Advanced Filter.
6. Click on the Pencil next to the Advanced Search
7. Select Add From List.
8. See the field required is not available to be used.

This might be the case if the field required is not set with the flag "Filterable" as "True" in the Service Order entity in the Extensibility Administration.

To validate this, follow the steps below:

1. Click on the User Profile.
2. Click Settings.
3. Navigate to All Settings.
4. Click Extensibility Administration under Extensibility.
5. Search for Service Order Service.
6. Click on Service Order.
7. Navigate to Field Query Properties tab.
8. Find the field.
9. See the column Filterable.

In case the option is grayed out, then it has been set as such by the standard design of the system.

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SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions