3673922 - How the SAP_SYSTEM01 user works in SAP Sales and Service Cloud Version 2

How the SAP_SYSTEM01 is used and requested when creating Technical IDs.

• SAP Sales Cloud V2
• SAP Service Cloud V2 

1. Review the audit logs in the system settings (Settings > All Settings).
2. Observe the creation of technical IDs by SAP_SYSTEM01 within the sandbox and development instances.
3. Note that SAP_SYSTEM01 is not visible in the system UI but is associated with the creation of technical IDs.

SAP_SYSTEM01 is a Service Account User. These are created at Tenant Level. They cannot be created using HTTP APIs and are auto created by IAM services.

• Each tenant in Sales and Service Cloud Version 2 will also have a Service Account User (SAP_SYSTEM01) created with all-zero UUID (00000000-0000-0000-0000-000000000000).
• SAP_SYSTEM01 user is created in response to tenant create event.
• SAP_SYSTEM01 user cannot be used to login to the tenant.
• SAP_SYSTEM01 user can be used for any non-interactive user access and updates in the tenant, to ensure that all access and updates are always based on a valid Tenant User

• Refer to: Solution Guide for SAP Service Cloud Version 2 - Users.

SAP_SYSTEM01, technical ID creation, tenant level user, IAM services, SAP Sales Cloud Version 2, non-interactive user access, audit logs, Remote Connection, CAM Tool, SAP_SUPPXXX, temporary technical user, tenant creation event, access process, user validity , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem

SAP Sales Cloud and SAP Service Cloud Version 2 all versions