SAP Knowledge Base Article - Preview

3673968 - Missing Account Information in Lead External Post-Hook

Symptom

You create a post-hook external hook for the Lead service and you notice that the payload received into the third-party system is missing certain account-related information.


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Environment

SAP Sales Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions

Keywords

Lead, External Hook, Payload, Missing Information, Account, SAP Sales Cloud, SAP Service Cloud, Extensibility Administration, Lead Service, Reference Field Usage, preHook, postHook, Third-Party System, Lead Object Worklist (OWL), Prospect Account, Existing Account, Custom Logic, Runtime, Determinations , KBA , CEC-CRM-LEA , Lead for SAP Sales/Service Cloud , CEC-CRM-CZM-CUL , Custom Logic for for SAP Sales/Service Cloud , How To

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