Symptom
- When opening the "Manage My Team" view, the location of some employees are not displayed.
- A certain location in the "Manage My Team" quick action card under the information section is not getting displayed correctly.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors HCM Core
Reproducing the Issue
- Login to SAP SuccessFactors.
- Proxy as a sample manager / login as a manager.
- On the homepage, click the "Manage My Team" quick action card.
- Observe that some locations are not displayed correctly.
Cause
This is because of the Code used on the Location that contains a special character. As stated here on 3126121 - Special Characters in Object External Code - SAP for Me:
Although system will not throw an error advising not to use special characters in object's external codes, it is not recommended to maintain that as it may lead to inconsistencies and issues in other objects, associations and transactions.
Resolution
To address such issue, refrain from using a special character on the Code of the location. You can update it by:
- Login to instance with an admin user.
- Go to Manage Organization, Pay and Job Structures.
- Select Location, then search for the affected location which is not showing up on the Manage My Team quick action card.
- Select Take Action then edit the Code of the Location and remove the special characters.
After the special character on the Code is removed, the Location should show as usual on the Manage my Team card:
This is currently the expected behavior for locations with special characters on the Code as the code are used to reference the code; if the Location's code have special characters such as asterisk (*), the reference call will encounter a syntax issue. It is highly advisable for now not to use a special character on the Code.
If you think this behavior should be improved, please submit an enhancement request by following 2090228 - How to submit enhancement ideas for SAP SuccessFactors Products - SAP for Me.
See Also
Keywords
location display issue, manage my team view, sap successfactors, employee central, location length, hidden location, text length issue, manage team card, location not displayed, sap successfactors platform, user information management, manage my team, location, LOD-SF-PLT-QA, location, LOD-SF-EC, manager, my team , KBA , LOD-SF-PLT-QA , Quick Actions , LOD-SF-EC , Employee Central , LOD-SF-PLT-LHOM , Latest Home Page , Problem
Product
Attachments
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SAP Knowledge Base Article - Public