3674086 - Recurring visit creation issue in outlook integration with C4C(CC-024: Individual event to series conversion not supported)

• When creating a recurring visit in Outlook, only the first recurrence appears in the C4C calendar, and subsequent sequences do not reflect.
• Error message: "CC-024: Individual event to series conversion not supported".

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SAP Cloud for Customer,

Outlook integration

1. Navigate to Outlook and create an appointment.
2. Click on the + icon in the SSI side bar to link the object
3. Save the event.
4. Observe that the event does not reflect in the C4C calendar.

The issue occurs because the user creates a normal (non-recurring) event first by clicking the "+" button and then attempts to convert it into a recurring event. This action is not supported.

1. Navigate to Outlook and create a recurring appointment directly.
2. Open the Server-Side Integration (SSI) add-in.
3. Do not click on the "+" button, as this creates a normal (non-recurring) event.
4. Instead, click directly on "Save this item" or search for the object to link it to and then save it.

KBA 3064098 - Error "CC-024: Single event to series conversion is not supported" at Outlook Server Side Integration

recurring visit, outlook integration, c4c calendar, CC-024 error, individual event to series conversion, recurring appointment creation, visit management, server-side integration, sync issue, calendar issue, outlook add-in, production environment , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions