SAP Knowledge Base Article - Preview

3674086 - Recurring visit creation issue in outlook integration with C4C(CC-024: Individual event to series conversion not supported)

Symptom

  • When creating a recurring visit in Outlook, only the first recurrence appears in the C4C calendar, and subsequent sequences do not reflect.
  • Error message: "CC-024: Individual event to series conversion not supported".

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Environment

SAP Cloud for Customer,

Outlook integration

Keywords

recurring visit, outlook integration, c4c calendar, CC-024 error, individual event to series conversion, recurring appointment creation, visit management, server-side integration, sync issue, calendar issue, outlook add-in, production environment , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

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