Symptom
In manage business configuration, there are custom fields in element homeAddress, but these custom strings are not showing up on EC users' address information on the Latest People Profile. However, these fields exist on the legacy people profile.
Environment
SAP SuccessFactors Employee Central
Reproducing the Issue
- There is person type employee enabled in Manage Business Configuration->homeAddress.
- Custom strings are configured in the general homeAddress element.
- But custom strings are not configured in homeAddress with person type as employee.
- Navigate to a user's address information, note that custom strings exist neither in address information, edit UI nor history UI on the latest people profile
Cause
This is expected due to a new function introduced in 2411 release which enhanced the validation of person type. If a user belongs to person type employee, namely they are not external users, the fields displayed on their address information on the latest people profile will not include custom strings because the system follows the fields configured in person type employee.
Resolution
Add these custom strings to homeAddress with person type employee as well
Keywords
ECT-236848, custom strings not showing, address information, missing fields in address information, new people profile, latest people profile, cannot find custom strings, custom strings disappeared, legacy people profile , KBA , LOD-SF-EP-FPP , People Profile - Full Profile , Problem
SAP Knowledge Base Article - Public