SAP Knowledge Base Article - Preview

3674171 - Error "Email Already Exists" During Registration in SAP Customer Data Platform

Symptom

  • The system displayed an error message: "Email already exists" when attempting to register an email in the SAP Customer Data Platform (CDP). 
  • The admin interface in SAP CDP did not show any account associated with the email. 
  • The user could not log in after attempting to reset the password.


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Environment

SAP Customer Data Platform 

Product

SAP Customer Data Platform 1.0

Keywords


email exists error, SAP CDP registration issue, SAP CDP login error, password reset issue, user account mismatch, SAP database registration, login credentials issue, SAP CDP admin dashboard, user invitation, SAP CDP troubleshooting, CDP, registration , KBA , CEC-CDP , SAP Customer Data Platform , Problem

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