SAP Knowledge Base Article - Public

3674255 - After 2H2025 Release Broken Images Icons are Displayed Instead of Initials in Org Chart

Symptom

  • Since the 2H2025 release when accessing the org chart, some users profile images, either uploaded or just as the initials, appear as a broken image.
  • The issue occurs when the "Display photos in Org Chart" option is enabled.
  • In cases where no profile photo is available, initials are not displayed, and instead, a broken image icon appears alongside the name.
  • The issue is specific to the test instance and does not occur in the production environment.

Environment

SAP SuccessFactors HCM suite - 2H 2025

Reproducing the Issue

  1. Log in to the preview instance.
  2. Open the company info section.
  3. Navigate to the org chart for employees.
  4. Observe the placeholder for the photo where the broken image icon appears instead of initials.

Cause

This is known issue

Resolution

Product Engineering is working on a solution for this issue. This KBA will be updated once a patch date has been provided. 

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See Also

Keywords

org chart, broken image, initials missing, profile photo issue, sap successfactors, employee central, display photos, test instance, org chart configuration, broken icon, preview environment, KI2H2025  , KBA , LOD-SF-PLT-ORG , Org Chart Issues , Problem

Product

SAP SuccessFactors HCM Suite 2511