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SAP Knowledge Base Article - PreviewSymptom
Searching the phone number of an internal employee does not return any results in Agent Desktop search.
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Environment
SAP Service Cloud Version 2
Product
SAP Service Cloud Version 2 all versions
Keywords
agent desktop, internal employee, phone number search, esm license, tenant configuration, search issue, no results, troubleshooting , KBA , CEC-CRM-AD , Agent desktop - live channels , Problem
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