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3674515 - JWT validation failed while making API calls in GCP: SAP SuccessFactors Incentive Management

Symptom

  • The error message "JWT validation failed. Ref number: 12345-67890a-bcdef123-09876pouy is encountered while testing the REST API connection.

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Environment

  • SAP SuccessFactors Sales Performance Management
    • Incentive Management on Hyperscalers

Product

SAP SuccessFactors Incentive Management on hyperscalers 1.0

Keywords

jwt validation error, rest api connection failure, sap incentive management, bearer token issue, service account configuration, api endpoint error, workflow authentication failure, sap commissions integration, hyperscaler environment, client_id mismatch, token validation error, sap api troubleshooting, service account recreation, authentication error  , KBA , CEC-SAL-COM , Incentive Management , CEC-SAL-COM-TITAN , SPM Titan Ref Architecture and Migration Incentive Mgmt , Problem

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