SAP Knowledge Base Article - Preview

3675105 - Joule Setup Error: "Your global account does not have an identity authentication service tenant"

Symptom

  • While running the booster configuration for the Joule Service, Prerequisite Check Failed on "Identity Authentication Tenant".


    An error message displayed: "Your global account does not have an Identity Authentication service tenant."

  • The Identity Authentication Service (IAS) tenant is not visible under the global account configuration.


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Environment

  • SAP BTP, Cloud Foundry runtime and environment
  • Joule AI Copilot

Product

Joule all versions ; SAP BTP, Cloud Foundry runtime and environment all versions

Keywords

identity authentication service, IAS tenant, global account configuration, subaccount configuration, SAP BTP, cloud foundry runtime, error message, tenant visibility, onboarding guide, cloud identity service, joule, booster, "Your global account does not have an Identity Authentication service tenant.", "Identity Authentication Tenant", guidelines, establish trust, trust, joule booster, booster failed, tenant, fails, prerequisites, failed, subaccount. , KBA , CA-JOULE-PRV , Provisioning , BC-IAM-IDS , Identity Authentication Service , Problem

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