SAP Knowledge Base Article - Public

3675122 - 2H2025 Document Generation does not work on Safari browser for iOS devices - SAP SuccessFactors Employee Central

Symptom

  • The document generation process remains stuck when using the Safari browser on iOS devices, preventing the file from being downloaded.
  • The issue occurs specifically when accessing the SAP SuccessFactors Platform through the Safari browser on iOS devices.
  • The issue does not occur when using other browsers such as Chrome or on Android devices.
  • No error messages or error codes are explicitly mentioned in the case information.

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Access the SAP SuccessFactors Platform using the Safari browser on an iOS device.
  2. Navigate to the employee profile.
  3. Select "Take Action" and then "Generate Document".
  4. Choose the desired document template and initiate the document generation process.
  5. Observe that the document generation process remains stuck and does not complete.

Cause

Resolution

The solution of this issue is currently under investigation. Please follow this KBA for updates.

Keywords

INC16223127, document generation, safari browser, ios devices, stuck process, sap successfactors, mobile browser, pdf download issue, document template, employee profile, ios safari, successfactors platform, KI2H2025 , KBA , LOD-SF-EC-MOB , Employee Central Mobile , LOD-SF-EC-DOC , Document Generation , Problem

Product

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions