3675201 - Succession Planning - Performance History Throws Application Error

• Application error when accessing "Performance History" under "Succession Planning" in the Employee Profile.
• Error includes:
• • Unique error ID
  • Timestamp
  • Message: "An application error occurred. Please try again later or notify support."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental 

• SAP SuccessFactors HCM Suite
  • Employee Central

1. Navigate to any Employee Profile.
2. Go to Succession Planning section.
3. Select Performance History.
4. Observe error:
5. • errorId=90ad6bea-7347-41b1-a750-79d736cf978f
   • timestamp=2025-09-12T19:35:27.346+0000
   • Standard error message displayed.

Fix Steps

1. Change default language in Provisioning Login to English UK.
2. Run job: Regenerate matrix placement history.
3. • Go to Provisioning → Manage Scheduled Jobs.
   • Select job type: Regenerate matrix placement history.
   • Click Refresh.
   • In Actions, choose Run it now.
4. Wait a few minutes.
5. Verify in customer instance.

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