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SAP Knowledge Base Article - PreviewSymptom
What is a Proactive Case?
A proactive case is a case that is initiated by SAP in response to alerts that exceed predefined monitoring thresholds within the SAP Customer Data Cloud environment. These alerts are documented and investigated to identify underlying causes and potential impacts. SAP conducts a detailed analysis and provides recommendations and corrective actions to maintain system stability, performance, and compliance.
Why was a proactive case created by SAP on your behalf?
A proactive case has been initiated in response to an alert triggered on our monitoring systems. Our investigation indicates that further action may be required to address potential risks and ensure continued system stability.
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Environment
SAP Customer Data Cloud
Product
Keywords
SAP CDC, CDC, proactive case, monitoring, monitoring alert , KBA , CEC-PRO , SAP Customer Data Cloud - Identity, - Consent, - Profile , How To
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