SAP Knowledge Base Article - Public

3675528 - Error "This page is having a problem" when exporting a story with (40-50) pages to PDF or PPTX in SAP Analytics Cloud (SAC)

Symptom

Error "This page is having a problem" when exporting a story with (40-50) pages to PDF or PPTX in SAC

Environment

SAP Analytics Cloud 2025.8.6

Reproducing the Issue

  1. Login to SAC
  2. Open story
  3. Export to PDF or PPTX

Note: Error "This page is having a problem" 

 

Cause

As SAC is a web application developed in JavaScript, which means resource management is handled by the browser rather than the application code. Hence, it is difficult to control resource consumption during export.

Resolution

Export the story in multiple parts.
For example: export first 1-30 pages. Close the browser. Re-open the story and export the remaining pages. 

See Also

Keywords

export, memory, story, pages, sac , KBA , LOD-ANA-UNS-EXP , Unified Story PDF/PPT/Excel/CSV Export , Problem

Product

SAP Analytics Cloud 1.0