3675648 - Missing insights beacon buttons in Process Insights with existing Signavio workspace mapping

• Process-level and context-information-level insights beacon buttons are not rendered in Process Insights when opening a process flow.
• A system connection to the target Process Insights tenant exists in Signavio Collaboration Hub workspace.

• The affected user can successfully authenticate via Single Sign-On in the SAP Signavio application.
• The /api/insightsCentralService/getTenantMapping() network request returns 200 status code in Process Insights.

• A system connection to the target Process Insights tenant exists in Signavio Collaboration Hub workspace.

Requests to /api-gw-proxy fail with any of the following errors:

• Failed to get user_uuid from Xsuaa JWT

• User not found in external user table in SPM database. Please ensure that the user is onboarded to SPM through Single Sign-On (SSO) before attempting this request. The error message "User not found in external user table in SPM database. Please ensure that the user is onboarded to SPM through Single Sign-On (SSO) before attempting this request" will be displayed in the response heading.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP Process Insights

process insights, button missing, transformation manager, SSO, external user table, SPM database, onboarding, error notification, troubleshooting, authentication, insights creation , KBA , BPI-PI , SAP Signavio Process Insights , Problem