Symptom
Users who have personalized their default query continue to see their own queries instead of the newly defined default query. Is there a way (as an admin) to reset user-specific default queries made during "personalization mode".
Environment
SAP Cloud for Customer
Cause
Mass personalization changes cannot be performed by administrators, as personalization is designed for individual user-specific changes.
Resolution
Users can manually withdraw their changes by starting personalization and clicking on "Withdraw changes" for the specific object. This is an expected system behavior.
See Also
Keywords
default query, account value help, search help, opportunity creation, personalization, adaptation mode, user-specific queries, c4c ui framework, reset queries, mass withdraw changes, protected query , KBA , AP-RC-UIF , C4C UI Framework , Problem
SAP Knowledge Base Article - Public