SAP Knowledge Base Article - Public

3675792 - Resetting user-specific default queries made during "personalization mode" for specific objects in C4C UI framework

Symptom

Users who have personalized their default query continue to see their own queries instead of the newly defined default query. Is there a way (as an admin) to reset user-specific default queries made during "personalization mode".

Environment

SAP Cloud for Customer

Cause

Mass personalization changes cannot be performed by administrators, as personalization is designed for individual user-specific changes.

Resolution

Users can manually withdraw their changes by starting personalization and clicking on "Withdraw changes" for the specific object. This is an expected system behavior.

See Also

Keywords

default query, account value help, search help, opportunity creation, personalization, adaptation mode, user-specific queries, c4c ui framework, reset queries, mass withdraw changes, protected query , KBA , AP-RC-UIF , C4C UI Framework , Problem

Product

SAP Cloud for Customer core applications all versions