SAP Knowledge Base Article - Public

3675797 - All benefit types are displayed in the Type dropdown in the Enrolled Benefits UI

Symptom

On the new Benefits Overview screen, all the supported Benefit types are displayed in the Type filter in the "Enrolled Benefits" and in the "Benefits Available to Enroll" page. 

Environment

SAP SuccessFactors Employee Central - Global Benefits

Reproducing the Issue

  1. Navigate to the Benefits Overview screen.
  2. Navigate to the Enrolled Benefits page (or) the Benefits Available to Enroll page. 
  3. For example, the user only has Insurance and Savings Plan benefits (either already enrolled or available for enrollment)
  4. Observe the Type field shows all the supported Benefit types

Cause

As per the current design, the system displays all supported benefit types in the Type dropdown regardless of the specific user's enrollments.

Resolution

Engineering team is planning to enhance this behavior in 1H 2026 release. With this enhancement, the Type filter will only display the benefit types available for the specific user (i.e., in the Enrolled Benefits page or in the Benefits Available to Enroll page).

Keywords

CS20250010945156, INC16187067, BEN-20873, SAP SuccessFactors Employee Central, Global Benefits, benefits overview, enrolled benefits, type field, benefit type, filter, display, all benefits, benefits available to enroll , KBA , LOD-SF-EC-GBF , Global Benefits , Product Enhancement

Product

SAP SuccessFactors Employee Central all versions