SAP Knowledge Base Article - Public

3675846 - Manager First Name and Manager Last Name tokens are not working in Write Welcome Message - Onboarding

Symptom

The standard tokens [[Hiring Manager First Name]] and [[Hiring Manager Last Name]] when added to the "Write Welcome Message" task in Onboarding does not show the Manager's name, it shows the tokens instead.

Environment

SAP SuccessFactors Onboarding

Cause

Permission is not granted to "themselves".

Resolution

The required permissions are Employee Data > First Name and Employee Data > Last Name. When these two permissions are added with the same assignment for the Employee on Self role, the tokens are resolved successfully.

Keywords

[[Hiring Manager First Name]], [[Hiring Manager Last Name]], token, not, populating, populate, display, right, correct, wrong, write welcome message, onboarding, task, first name, last name, , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors Onboarding all versions