Symptom
Supplier invoice approval task notifications are not available under Inbox view for user.
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Home work center
- Access the Inbox view
- Click on "Go"
- Search for "Approve Supplier Invoice" task
- Observe that approval tasks for supplier invoices are not visible in the Inbox view
Cause
This is a multistep approval scenario. For supplier invoice approval tasks to appear in the Inbox, ensure that the first two levels of approval tasks are completed.
Resolution
Once the first two levels of approval are completed, the system will create a new task for user. The approval notification will then be visible in both the Home work center and the Manage My Area work center.
See Also
Keywords
approval tasks, customer invoice, supplier invoice, inbox, notifications, 2505 upgrade, My Area work center, Approvals view, CRM documents, manual customer invoice, credit memo, supplier invoice, approval steps. , KBA , SRD-SRM-SI , Supplier Invoicing , Problem
SAP Knowledge Base Article - Public