SAP Knowledge Base Article - Public

3675943 - Approval Tasks for Supplier Invoices not Visible in Inbox view

Symptom

Supplier invoice approval task notifications are not available under Inbox view for user.

Environment

SAP Business ByDesign

Reproducing the Issue

  1. Navigate to the Home work center
  2. Access the Inbox view
  3. Click on "Go"
  4. Search for "Approve Supplier Invoice" task
  5. Observe that approval tasks for supplier invoices are not visible in the Inbox view

Cause

This is a multistep approval scenario. For supplier invoice approval tasks to appear in the Inbox, ensure that the first two levels of approval tasks are completed. 

Resolution

Once the first two levels of approval are completed, the system will create a new task for user. The approval notification will then be visible in both the Home work center and the Manage My Area work center.

See Also

Keywords

approval tasks, customer invoice, supplier invoice, inbox, notifications, 2505 upgrade, My Area work center, Approvals view, CRM documents, manual customer invoice, credit memo, supplier invoice, approval steps. , KBA , SRD-SRM-SI , Supplier Invoicing , Problem

Product

SAP Business ByDesign all versions