Symptom
In the Benefits Available to Enroll section, when the user clicks on Enroll button, the opt out button is not visible.
Environment
SAP SuccessFactors Employee Central - Global Benefits
Reproducing the Issue
- Navigate to the user's profile
- Click on the Benefits section
- Click on the Benefits Overview link
- Select a benefit in the "Benefits Available to Enroll" section
- Click on Enroll button in the popup window
- Observe that the opt-out button is not visible
Cause
The system is working as designed.
Resolution
A benefit can be opted out only after enrollment. The setting for opt-out before enrollment (in the Benefit configuration) is "Allow waiving of benefit". However, waive is not supported while enrolling into a specific/single benefit (via Benefits Available to Enroll section).
Keywords
SAP SuccessFactors Employee Central, Global Benefits, opt out button, waive, not supported, single benefit, benefits enrollment, allow waiving of benefit, allow opt out of enrollment, benefit configuration, benefits available to enroll , KBA , LOD-SF-EC-GBF , Global Benefits , How To
SAP Knowledge Base Article - Public