SAP Knowledge Base Article - Public

3676120 - Compliance switch unavailable in Compliance Settings

Symptom

  • Compliance Switch is unavailable in Compliance Settings
  • Go to Manage Data >> ComplianceMetadataUpgradeDetail will find errorDetails:
  • ComplianceExceptionMessage [localErrorMessage=Failed to connect to print forms service, serviceErrorMessage=com.successfactors.onb2compliance.api.ComplianceBusinessLogicException: Account logon credentials missing, stackMessage=Account logon credentials missing]

Environment

SAP SuccessFactors Onboarding

Cause

The migration of PFS may take 1 or 2 days.

Resolution

  1. Make sure Onboarding Compliance Metadata Sync job runs daily.
  2. Refresh the OData metadata cache
  3. Navigate to Manage Data > ComplianceMetadataUpgradeDetail and confirm that the status is "Completed".

If the issue exists more than 2 days, please create a ticket to Onboarding team.

Keywords

aus compliance switch, print forms generation, compliance settings, metadata sync job, account logon credentials missing, compliancemetadataupgradedetail, error message, cloud foundry migration, compliance features,  , KBA , LOD-SF-OBX-FRM , Compliance 2.0 Country Forms (except i9&EV) , Problem

Product

SAP SuccessFactors Onboarding all versions