SAP Knowledge Base Article - Preview

3676305 - ABC Classification Filter Issue with Special Characters in Code

Symptom

  • In the Account / Individual Customers list view, applying a filter for ABC Classification does not return results for codes containing special characters (e.g., A+, Z#, 1@). 
  • Codes consisting only of letters or numbers (e.g., A, B, C, D) work correctly. 


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Environment

  • SAP Sales Cloud and SAP Service Cloud Version 2
  • SAP Sales Cloud Version 2
  • SAP Service Cloud Version 2

Product

SAP Sales Cloud Version 2 all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions

Keywords

ABC Classification, Filter not working, Special characters, Code field, A+, Symbols, Unsupported characters, No data, List view filter, , KBA , CEC-CRM-ACC , Account for SAP Sales/Service Cloud , CEC-CRM-IND , Individual Customer for SAP Sales/Service Clou , How To

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