3676368 - Onboarding C4C Customers Into New Built in Support - SAP for Me

This KBA is the consolidation of pre-requisites and reference documentation required for Onboarding C4C V1 Customers into New Built in Support.

SAP Sales and Service Cloud

This new feature will be enables from the 2511 production release feature, Please see the following checklist:

1. KBA 3052441 - What is SAP's Built-In Support?
2. S-User is mandatory to login into New Built in Support, check whether you are a Key User in C4C and have a valid S-User.
3. Once new Built in Support is enabled then the Existing cases cannot be sent to SAP and Vice Versa. For those existing case, you have to follow the KBA as workaround  3665054 - How to Find and Process, in SAP for Me, Cases created from a ByD.

What information is needed to successfully engage with our support organisation?

The Customer Interaction Center (CIC) is hosting a series of webcasts. They are available for SAP Customers and SAP Partners.

The webcasts are free of charge and will be delivered in a variety of languages and across several time zones. The topics covered are:

• SOLUTION SEARCH AND SELF-SERVICE ENABLEMENT
• INTRODUCTION TO SAP FOR ME & GET SUPPORT APPLICATION
• CASE MANAGEMENT
• GETTING THE MOST FROM YOUR SUPPORT
• UNIVERSAL ID
• REPORTING DASHBOARD & LICENSE CONSUMPTION
• SAP FOR ME RELEASE UPDATES

Please feel free to use this link for information and registration to our webcasts internally and externally. Can't make it? The session will be recorded and made available in here.

New Built in Support:

SAP's Built-In Support helps users to get support in real-time within their current product.

Refer to below documentation to know more about the benefits, different use cases of Built in Support

 

• 3052441 - What is SAP's Built-In Support?
• 3038177 - How to log in Built-In Support and activate support functions
• 3000949 - How to create a support case - Built-In Support
• 3554111 - Known Limitations - Built-In Support

Help Center - Signing In with Your S-user ID

Elevating the Built-In Support experience - Highlights of the new tool

Help Center - Built in Support

Blog - Smarter Built-In Support in C4C: A Unified and Up... - SAP Community

 

SAP for ME:

 

If you have active S-User ID, you can access SAP for Me portal https://me.sap.com any time.

SAP for Me - Your digital companion along your whole SAP customer journey

SAP for Me is a licence-free central access point and the go-to destination to cover all your SAP engagements.

 

S- User:

 

Getting Started - Your New S-user ID

S User - Users & authorizations

Your important contacts & your company's administrators

How does an administrator create or delete S-user IDs? - SAP for Me

The newly created Cloud administrator must then create S-User IDs for the company and assign specific authorizations based on the requirements.

Important Contact descriptions and how to view/change S-users with important functions - SAP for Me

Additional Information:

Exploring SAP Support Offerings

Upcoming Webinars & Replays

Customer Education:

• We also deliver customer education webcasts regularly to customers who are new to SAP for Me, to navigate within the portal and to use S-User for different activities within it.
• You may also check the Replays and Videos/ Blogs.

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SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions