3676383 - Unknown internal server error in Manage Purchasing info records app

• The customer reported an issue where users were unable to access purchasing info record details in the “Manage Purchasing Info Records” app.
• Upon attempting to open the details section of an info record, the following error message appeared: “In the context of Data Services, an unknown internal server error occurred.”

SAP S/4HANA Cloud Public Edition

1. Open the Manage Purchasing Info Records app.
2. Click the Go button to display available info records.
3. Attempt to navigate to the details section of any info record.
4. Observe the system error message: “In the context of Data Services, an unknown internal server error occurred.”

The issue was caused by an invalid value (‘O’) in the auto-sourcing field within the purchasing info record master data.
The system expects a boolean value (‘X’ or ‘Space’) for proper processing. The invalid entry triggered an internal server error during data retrieval in the Manage Purchasing Info Records app.

1. Update the auto-sourcing field to contain a valid value (‘X’ or ‘Space’) instead of ‘O’.
2. Ensure that availability start and end dates are maintained in ME12 (table EINA, field LIFAB).
3. Clear browser and system caches, then retest the navigation in the app.
4. Validate that users can now open purchasing info record details without errors.

internal server error, manage purchasing info records app, auto-sourcing field, ME12, EINA field LIFAB, availability start/end date, error message, Fiori UI, SAP S/4HANA Cloud Public Edition, purchasing info record. , KBA , MM-FIO-PUR-IR-2CL , Fiori UI for Manage Info Records (Public Cloud) , Problem