3676562 - Enable Access to External Services Consent Prompt

• Consent message - 'allow or deny access to external services' appears after user login to the system.
• External services, such as maps or location-based features, load automatically in the background without user confirmation.

SAP Cloud for Customer

1. Login to the C4C system.
2. A consent prompt appears asking the users allow or deny access to external services.

As a part of 2511 upgrade, a new feature is released, where the C4C application first attempts to access an external site (e.g., Google Maps) to check map availability, users will now see a one-time consent popup. This popup allows users to either agree or deny access to external services that may use location information. 

• A one-time consent message appears on the home page after login, prompting the user to allow or deny access to external services.
• If allowed, features like maps and location links will function normally.
• If denied, those features will remain unavailable.
• The user’s selection is saved and can be changed anytime by navigating to: User Menu → Settings → External Services → Allow External Maps (On/Off)

• Allow Access to External Services | SAP Help Portal
• SAP Sales Cloud and SAP Service Cloud 2511 Release... - SAP Community

Access to external services, pop-up, release 2511, unexpected functionality, external services, maps. , KBA , AP-RC-UIF , C4C UI Framework , AP-RC-MOB-UIF , Responsive UI , Product Enhancement