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3676593 - Error: FWM 20031: CMS stopped due to critical error in SAP BusinessObjects BI platform CMS

Symptom

  • Error message: "Account information not recognized: Could not reach CMS 'xxxxx:6400'. The CMS on machine 'xxxxx' was stopped due to a critical error. (FWM 20031)" encountered while accessing the Central Management Console .
  • Error message in logs event viewer : "SAP BusinessObjects BI platform CMS: Unable to connect to the CMS system database 'xxxxxx'. Reason: ct_connect(): network packet layer: internal net library error: Net-Lib protocol driver call to connect two endpoints failed."
  • Error message in logs event viewer: "ct_results(): network packet layer: internal net library error: Net-Library operation terminated due to disconnect.


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Environment

  • SAP BusinessObjects BI platform 4.x
  • Windows Server 
  • SAP ASE database

Keywords

FWM 20031, CMS stopped, SAP BusinessObjects BI platform, Central Management Console, IPS, SAP ASE database, Windows Server 2022, ct_connect error, network packet layer error, Net-Lib protocol driver, CMS_LOCKS7, extensible counter DLL error, delayed start, Server Intelligence Agent, automatic delayed start. , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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