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3676715 - SAP Cloud Connector - ssl handshake timeout error in cloud connector connection to subaccount

Symptom

  • The error message "io.netty.handler.ssl.SslHandshakeTimeoutException: timed out after 10000ms" occurs when attempting to connect the cloud connector to the subaccount.
  • State changes from CONNECTING to CONNECT_FAILED in the logs.
  • The issue persists despite confirming that traffic is allowed in the firewall for the destination IPs.


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Environment

SAP Cloud connector 2.17 - 2.18

Product

CONNECTOR FRAMEWORK all versions

Keywords

ssl handshake timeout, cloud connector, subaccount connection error, io.netty.handler.ssl.SslHandshakeTimeoutException, connectivitynotification, firewall configuration, dropped packets, wireshark trace, SAP BTP Connectivity NEO , KBA , BC-MID-SCC , SAP Cloud Connector On-Demand/On-Premise Connectivity , Problem

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