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SAP Knowledge Base Article - PreviewSymptom
After sending an email from the Activities facet within the Lead view, the sender receives the bounce email in their inbox, but no bounce record is visible within the Lead view.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
bounce record, outbound emails, lead activities, failed email delivery, email monitoring, administrator work center, sales work center, opportunity management, SAP Sales Cloud, bounce email tracking, email delivery failure. , KBA , LOD-CRM-OPP , Opportunity Management , LOD-CRM-SC-EML , Email , How To
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