3676987 - Close Order status not updating correctly when closing Service Purchase Order for Receiving in SAP Ariba Buying and Invoicing

• An issue occurs when attempting to close a Service Purchase Order (PO) for Receiving in SAP Ariba Buying and Invoicing (B&I), but the ERP system rejects the request.
• The ERP error or rejection reason is not visible in the Ariba B&I PO history.
• After multiple attempts at closing order, PO history shows Action Failed with Summary Your request to close purchase order EPXXXX has failed permanently.
• Details of the failure shows Maximum number of attempts to send the close order status of purchase order EP3518 to the external system have failed. The status of the order has been reverted to its previous status.

service purchase order, close for receiving, erp rejection, parent line, child line, purchaseorderclosestatusexportrequest, application.purchasing.skipchildlevelcloseonorder, close acknowledgment, service po closure. , KBA , BNS-ARI-PUR-PO-CLO , Close Purchase Orders , BNS-ARI-PUR-SRV , Services Procurement , Problem