SAP Knowledge Base Article - Preview

3677059 - HTTP 500 error displayed after logging to CMC or BI Launch Pad

Symptom

  • Accessing Central Management Console (CMC) / BI Launchpad (BILP) results in a HTTP Status 500 - Internal Server Error after logging 
  • In SBOPWebapp_CMC logs,  the following error was found :

javax.servlet.ServletException: java.lang.NoClassDefFoundError: com/sap/commoncryptolib/provider/SAPJCE 


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Environment

  • SAP BusinessObjects Business Intelligence Platform (BI) 4.x
  • Bundled Tomcat  

Product

SAP BusinessObjects Business Intelligence platform 2025 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , Problem

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