Symptom
- Popup is showing horizontal and vertical scrollbars when called in view mode.
- The issue is observed after the QRC4 update.
Environment
SAP Analytics Cloud 2025.21
Reproducing the Issue
- Go to User Profile -> Settings -> Appearance.
- Select Theme: SAP Horizon.
- Click on the button in the story to open the popup.
- Observe that the popup displays horizontal and vertical scrollbars.
- Change the theme to SAP Belize.
- Click on the button in the story again.
- Observe that the popup displays without scrollbars.
Cause
This is a known issue, and the fix is deployed with patch 2025.21.4.
Resolution
Fixed by patch 2025.21.4.
See Also
- 2569847 - Where can you find SAC user assistance (help) to use, configure, and operate it more effectively?
- Have a question? Ask it here and let our amazing SAP community help! Or reply and share your knowledge!
- 2487011 - What information do I need to provide when opening a case for SAP Analytics Cloud?
- Search for SAP Analytics Cloud content using Google or Bing:
- https://www.google.ca/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- https://www.bing.com/search?q=site%3Ahttps%3A%2F%2Fapps.support.sap.com+SAP+Analytics+Cloud
- Note: Add relevant text or warning/error messages to the text search field to filter results.
- SAP Analytics Cloud > Learning > Data Connections
- SAP Analytics Cloud > Learning > Guided Playlists
- SAP Analytics Cloud > Learning > Guided Playlists > Getting Support
- Need More Help? Contact Support or visit the solution finder today!
Your feedback is important to help us improve our knowledge base.
Keywords
popup scrollbars, horizontal scrollbar, vertical scrollbar, view mode issue, sap horizon theme, sap belize theme, qrc4 update, sap analytics cloud, unified story scripting, regression issue, popup display issue , KBA , LOD-ANA-UNS-SCR , Unified Story Scripting related Issues , Problem
Product
SAP Analytics Cloud all versions
SAP Knowledge Base Article - Public