SAP Knowledge Base Article - Public

3677284 - Popup displays horizontal and vertical scrollbars in view mode after QRC4 update in SAP Analytics Cloud

Symptom

  • Popup is showing horizontal and vertical scrollbars when called in view mode.
  • The issue is observed after the QRC4 update.

Environment

SAP Analytics Cloud 2025.21

Reproducing the Issue

  1. Go to User Profile -> Settings -> Appearance.
  2. Select Theme: SAP Horizon.
  3. Click on the button in the story to open the popup.
  4. Observe that the popup displays horizontal and vertical scrollbars.
  5. Change the theme to SAP Belize.
  6. Click on the button in the story again.
  7. Observe that the popup displays without scrollbars.

Cause

This is a known issue, and the fix is deployed with patch 2025.21.4.

Resolution

Fixed by patch 2025.21.4.

See Also

Your feedback is important to help us improve our knowledge base.

Keywords

popup scrollbars, horizontal scrollbar, vertical scrollbar, view mode issue, sap horizon theme, sap belize theme, qrc4 update, sap analytics cloud, unified story scripting, regression issue, popup display issue , KBA , LOD-ANA-UNS-SCR , Unified Story Scripting related Issues , Problem

Product

SAP Analytics Cloud all versions